Our telephone support help desk is fully manned during weekly business hours and we use a range of internet technologies to deliver support remotely to our customers.
Online Service Desk
In order to log your support incidents please click on the following link: https://web.redblackservicedesk.co.uk/#/login to access the system with the username and password previously provided.
If you are not registered to use this service please contact us at: email@example.com to receive your login details.
To begin a live support session, please contact us first, either by telephone or email. When advised please click on the relevant available operator button below.
Our support licence covers TeamViewer 10. In cases where you are required to connect to us for demoing purposes (and you already have a different version of TeamViewer) it may be necessary for you to download a compatible version in order to do this. You can safely install direct from the TeamViewer website.