RedBlack and toolbox team up after creating CyBake/dispotool software interface

Martin Coyle and Niklaas Wolters web

York-based RedBlack Software has formed a technology alliance with German firm toolbox Software.

Both companies are market-leaders in the bakery industry. RedBlack is the creator of the CyBake bakery management software solution used by wholesale and retail bakeries across the UK and Ireland. Toolbox, which is headquartered in Eschweiler, Aachen, provides the dispotool automated order-picking, distribution and warehouse control system to bakeries around the world.

The two companies formed their relationship after creating an interface between their solutions for major Scottish baker Bayne’s, which is headquartered in Lochore, Fife, and operates 50 shops.

The new interface means that when orders are entered into CyBake, they are passed on automatically to dispotool. Distpotool then calculates where products will come from, where they need to be delivered and whether to prioritise certain customers in the event of limited stock.

Distpotool fulfills customer orders and then CyBake automatically issues an invoice from this data. Little oversight is needed at head-office while data re-entry and human error are eliminated. Costs are reduced, the quality of order fulfillment is improved and space in the warehouse/dispatch area is used more efficiently.

Having completed a successful trial at Bayne’s, RedBlack and toolbox are now offering the CyBake/dispotool interface to all British and Irish bakers that use both systems.

Toolbox’s International Sales Manager, Niklaas Wolters, says that judging from its first few British customers, his company can see big demand for a bakery-specific dispatch solution in the UK.

Wolters says: “After developing the interface at our first joint customer, Bayne’s, and the excellent collaboration between CyBake and toolbox, this was a logical step for us. As the world market-leader in picking systems and with CyBake as the UK market-leader in bakery ERP, it makes sense to solidify our partnership and to work together in the future.”

As part of their new partnership, CyBake specialists including RedBlack Software director Martin Coyle joined the toolbox team on their stand at the recent IBA in Munich. In addition, CyBake and toolbox will exhibit together at the Craft Bakers & Butchers Extravaganza on October 11 at the Yorkshire Show Ground, Harrogate.

RedBlack director Martin Coyle says: “Toolbox has a fantastic system that encapsulates all of the quality and efficiency you might expect from German designers. I am really looking forward to supporting toolbox as they introduce their system to craft bakers in the UK.”

The CyBake/dispotool interface is available now from both RedBlack Software and toolbox Software.

RedBlack Software rebrands FIR solution as Infood to deliver failsafe compliance across all UK food sectors



MAY 8, 2015, YORK, ENGLAND. RedBlack Software has rebranded its FIR-compliance solution as Infood™.

The York-based firm has also created a new sales channel to distribute Infood to food operators throughout the UK.

RedBlack Software originally launched the food information compliance system as CyBake Fi in September, 2014, as part of its popular CyBake range of bakery management solutions.

In response to requests from CyBake users, RedBlack had spent over 12 months of development and consultation with food industry organisations and experts in order to create the solution before the December, 2014, FIR deadline. Over 30 bakeries now use it.

As other types of food operators were keen to adopt the system and RedBlack had made enhancements that took it beyond its original scope, a new identity – Infood – was born. Now, restaurants, delis, take-aways, food service providers and wholesalers can all take advantage of Infood to achieve failsafe FIR compliance.

Infood provides customers with accurate, compliant allergen and nutritional information on labels, EpoS tills, till receipts, websites and product specification documents. The application integrates with food operators’ production and invoicing systems to remove countless days of data entry.

With Infood, the job of a technical or QA manager is made much easier. A relatively simple change to a recipe may affect very many individual product lines. Using spreadsheets or traditional nutritional calculation systems to reflect such a change is a job that can days. With Infood, all calculations, QUIDS, allergy info and other data needed to meet both FIR and wholesale customer specifications is automatically generated in minutes.

Infood software is cloud-based, so no specialised hardware or installation is necessary. It is easy to use and includes time-saving ingredient libraries for rapid recipe calculation. Automatic allergen alerts are built into recipe creation. Staff can connect to Infood via a browser on any web-enabled device – PC, EPoS till, mobile, tablet – at any time.

Infood is available in four packages – Infood Allergen Tracker, Infood Retail, Infood Wholesale and Infood Premium – so users only pay for what they need. All packages are available as a 30 day free trial.

New Infood distributors include The Food Safety System, Hertfordshire, Scottish Packaging Solutions, Aberdeenshire, Gaining Food Training, Newcastle upon Tyne, and Abbey Labels and Packaging, Belfast.

Jane Tyler, managing director of RedBlack Software, says: “Infood is our fastest selling product right now. Its new name reflects the demand that we are seeing across all food sectors.

“A year and a half ago we were given the opportunity to create a solution to a new challenge from the ground up. With the help of our customers, we believe that we have created the only solution that can totally take the headache out of not just FIR compliance but food product specification in general.”

RedBlack gave food operators a sneak-peak of the new-look Infood with a stand at the Farm Shop and Deli Show at the NEC, Birmingham, three weeks ago.

Martin Coyle, sales director of RedBlack, says: “Response was strong from firms of all kinds. Food companies are very engaged with food safety and compliance issues right now. And if they find that tackling FIR properly gives them better control over their operations, then their interest grows.”

Infood was officially launched as a new brand today, May 8, at the 2015 Scottish Bakers Conference and Awards event at the Crowne Plaza Glasgow Hotel, which runs until tomorrow.

RedBlack has launched a new website for Infood  which includes a comprehensive guide to the new food information regulations (


Martin Coyle and Infood
RedBlack Software sales director Martin Coyle gives visitors to the recent Farm Shop and Deli show at the NEC a sneak peek of the new-look Infood.


RedBlack Software’s Jane Tyler joins British Society of Bakers’ executive committee

RedBlack Software managing director Jane Tyler pictured at the BSB’s annual conference in Warwick in October, 2014.
RedBlack Software managing director Jane Tyler pictured at the BSB’s annual conference in Warwick in October, 2014.

 JANUARY 21, 2015, YORK, ENGLAND — RedBlack Software managing director Jane Tyler has joined the executive committee of the British Society of Baking (BSB).

RedBlack Software is the creator of the CyBake range of software solutions for retail and wholesale bakeries. Jane Tyler is the first person from the I.T. industry to be invited to the association’s top ranks.

Founded in 1955, the BSB has always been known as the most technical bakery body in the UK. It started off as the British chapter of the American Society of Bakery Engineers (nowadays the American Society of Baking). Members come from all areas of the baking industry and its associated suppliers including millers, research associations and education establishments.

I am delighted that Jane has accepted the appointment on the BSB’s executive committee.BSB chairman Mike Bagshaw

Jane Tyler was asked to join after presenting a seminar at the BSB’s Autumn Conference in Warwick in October, 2014. During this session, she debunked a few myths about computer technology, explained how it can widen margins and looked at the implications of the new FIR rules.

BSB chairman Mike Bagshaw says: “I am delighted that Jane has accepted the appointment on the BSB’s executive committee. Jane’s creativity and enthusiasm will be a real benefit to our society. Her appointment fits both our technical traditions and today’s internet age perfectly.”

Jane Tyler says: “I was proud to be asked to join such a respected institution. Although bakery is seen as a very traditional industry, the actual fact is that many of the country’s big pan-generational bakeries were very early adopters of computer technology. I myself have been designing solutions for bakers for twenty years and as I.T. plays such an integral role in the industry, I hope I can make a strong contribution.”

It’s a big year for the Bicester, Oxfordshire-headquartered BSB as it gears up for its diamond anniversary. As well as celebrating its 60th birthday at its main two-day conference in October (at which, it is hinted, there may be some very special guests), it will hold its 25th annual golf day, a key social event in the industry, on June 9.

RedBlack Software launches Cybake Fi to completely remove FIR-compliance headaches

SEPTEMBER 23, 2014, YORK/LONDON, UK – RedBlack Software today launches Cybake Fi, a new software solution for bakers and other food manufacturers that ensures their compliance with the new Food Information Regulations (FIR).

The new FIR rules (also known under their EU acronym, FIC) start to come into force in December, 2014. To deal with them, Cybake Fi holds ingredient specification data, links it to finished product recipes and transmits the correct FIR-compliant food information to its users’ labels, ePOS tills and websites.

RedBlack is unveiling Cybake Fi (the Fi stands for food information) today at lunch!, the expo for the food-to-go sector at the Business Design Centre, London, which runs from September 23-24.

Jane Tyler, managing director of RedBlack Software, says: “In response to requests from Cybake’s users, we have undertaken 12 months of consultation and development with food industry organisations and experts. The result, Cybake Fi, is the first of its kind and completely removes the headache of FIR compliance.”

Cybake Fi is a cloud-based service delivered via the internet, so it requires no installation. Users can choose between Standard, Retail, Wholesale or Premium versions depending on their operation. Management and staff then access their firm’s food information from any internet-connected device, be it a PC, laptop, tablet or smartphone.

Real-time changes are available across all elements of the system and the instant a recipe is altered, users can be confident that the food information that is being provided to their customers is accurate and up-to-date.

Product recipes, allergen lists, nutritional analysis and ingredient declarations are quick and simple to create and readily available to anyone who needs them. A single point of data input means that there’s minimal chance of human error.

All food information can be referred to and checked by production, kitchen and head-office departments with an extremely easy-to-use, easy-to-understand user interface.

Industry-firsts include a unique allergens library provided by the University of Manchester and Checked/Allergen/Nutritional (CAN) traffic-light-style alerts to ensure the compliance of all finished products.

Jane Tyler says: “FIR has created quite a stir in the market. There is confusion and anxiety about how these changes affect firms and what their ramifications may be. To address these questions, we have added a new food information centre to the Cybake website today which aims to clarify what bakers and other players in the food industry need to know.”

Cybake’s new food information centre can be found at: .

Cybake Fi is the latest addition to York-based RedBlack Software’s Cybake suite of solutions. These include the bakery management solution Cybake itself, shop control system Cybake Touch and Cybake Loyalty, its smartphone-based customer loyalty app launched earlier this year.


RedBlack managing director Jane Tyler and sales executive Sarah King demo Cybake Fi at the lunch! expo
RedBlack managing director Jane Tyler and sales executive Sarah King demo Cybake Fi at the lunch! expo


For further information, please contact:

Sara King
Sales and marketing executive
RedBlack Software
Tel: 01904 622888


Seamus Quinn
PR manager
RedBlack Software
Tel: 07846 102192

RedBlack Software and Matchbox Mobile launch CyBake Loyalty smartphone-based customer loyalty solution for retail bakers

MARCH 24, 2014, FOODEX, NEC, UK – RedBlack Software has teamed up with Matchbox Mobile to create CyBake Loyalty, a state-of-the-art customer loyalty solution for retail bakers that runs on customers’ smartphones and is launched today at Foodex 2014.

CyBake Loyalty represents the ultimate in regular customer buy-in. After a three-month trial at a chain of coffee shops, 70% of customers were using the mobile app included with the new product.

York-based RedBlack Software is the creator of CyBake, a leading bakery management solution-suite. Matchbox Mobile is a cutting-edge mobile device software developer. Headquartered in Hove, East Sussex, it also has offices in Seattle, Washington, U.S.A.

CyBake Loyalty does away with the need for card-based loyalty schemes. Instead of physical loyalty cards, which are easily damaged, discarded or forgotten, customers carry and display a virtual card with an app they can download from Google Play, iTunes or Windows Phone Store. Each bakery that installs CyBake Loyalty gets its own app, customised to its own brand.

While customers get handy modern-age loyalty cards on their phones, the CyBake Loyalty app allows bakeries to collect actionable insight data. Check-ins, reward stamps, redemptions and feedback are managed through a central dashboard.

Via the CyBake Loyalty dashboard, bakeries are given the power to run automated campaigns to their customer-base with push notifications and in-app messaging. Prospective clients have already shown great interest in this ability to engage so directly with their customers. The solution also lets bakers easily integrate cross-sales with social media.

As well as enhancing their image with younger customers, bakers can promote offers and new products at the press of a button. CyBake Loyalty users can react to daily trading conditions and attract customers with special short-term offers – to clear stock, for example.

Unlike generic directory-type offerings, bakeries get their own app. As the solution uses QR codes to log transactions instead of relying on customers’ mobile network connections, there are no inconvenient delays at the tills.

The low-cost solution is already proven to embody the ultimate in customer buy-ins. After just three-months at the Ground chain of coffee shops in Brighton and Hove, for example, 70% of customers were using the app and staff were delighted with the results.

Rick Curtis, co-founder of Ground Coffee House, says: “The end product is much better than we ever imagined and really reflects our business. The app is clean, easy to use and highly intuitive, and has been a big hit with our customers.”

No loyalty programme should get in the way of the smooth running of a business. With this in mind, CyBake Loyalty’s developers created an app that works without a data connection. The app’s inbuilt loyalty card tracks the number of times a customer scans a QR code. It then notifies the customer as soon as rewards can be redeemed.

CyBake Loyalty works on iPhone, Android and Windows Phone and is available now from the CyBake sales team at RedBlack Software. RedBlack provides full installation, training and support.

Jane Tyler, managing director of RedBlack Software says: “As well as taking advantage of consumers’ almost visceral relationship with their smartphones, CyBake Loyalty cuts over-the-counter admin and gives you real-time insight. I’ve been really impressed by the energy and precision of the developers at Matchbox Mobile. Together, we have created an industry-specific solution that provides 21st century opportunities to retail bakers of any size.”

Rik Dodsworth, head of product development at Matchbox Mobile, says: “Retailers have long recognised the importance of rewarding customer loyalty within the competitive food-to-go market. While many are operating with paper-based loyalty cards, our smartphone solution has some very strong advantages that really engage the consumer.”

From today, Android phone users can download a demo CyBake Loyalty app for the fictional Tyler’s Bakery. The app can be downloaded for free by visiting Google Play and searching for Tyler’s Bakery or by going to this link:

Versions for iTunes and Windows Phone Store will follow shortly.

The CyBake team, who are exhibiting at stand D317, are offering visitors hands-on demos of CyBake Loyalty throughout the show.

RedBlack Software is offering CyBake Loyalty as an entirely separate product from its CyBake bakery management and CyBake Touch bakery shop management solutions. However, there are added reporting functions within CyBake Loyalty when interfaced with either product. CyBake Loyalty is available to all bakery businesses in the UK and Ireland.


CyBake Loyalty
A CyBake Loyalty app on a smartphone