Jenkins Bakery installs CyBake Touch from RedBlack Software in 27 shops

Independent Welsh retail baker implements point-of-sale POS-based shop management software to control costs, reduce waste and improve efficiency

Llanelli-based Jenkins Bakery has installed CyBake Touch shop management software in all of its 27 shops.

Jenkins Bakery is an independent, family-owned firm founded in 1921. The company prides itself on the quality of its products, the frequency it refreshes its range and a strong local reputation. It has an impressive weekly order book for celebration cakes.

The business employs nearly 300 people, full and part-time, at its headquarters in Trostre, Llanelli, and across a network of shops that stretches from Carmarthen to Bridgend to Ystradgynlais in the north of the area.

Jenkins Bakery has been using York-based RedBlack Software’s CyBake bakery management system at its head office since 1999. CyBake is used to manage production, recipes, stock control and purchase ordering.

CyBake Touch shop management software is RedBlack Software’s fastest-growing product and is sold separately from its flagship CyBake offering. Jenkins Bakery runs CyBake Touch on EPOS till systems from Tiverton, Devon-based C2Epos.

CyBake Touch is now used for ordering between head office and Jenkins Bakery’s shops. Shop managers place orders, input waste and stock data and check-in deliveries via their EPOS touch-screens. Head office gets orders, sales, returns and shrinkage data direct from the tills via the web.

The bakery installed CyBake Touch to help it increase sales by getting the right products into the right shops at the right times. The aim is also to reduce waste and keep all shops within the company’s wastage targets.

Better sales have been achieved and the company plans to hit its waste targets by placing more products under the control of CyBake Touch’s automated sales-based ordering system.

CyBake Touch’s automated sales-based ordering system suggests its own shop orders to improve on those by shop managers. The sales-based ordering function takes historical sales data from tills to calculate orders in a way that is not practical manually and corrects staff assumptions about consumer trade-offs.

The company reports that the installation of CyBake Touch has enabled it to handle a reduction in administrative staff at the same time as opening new shops.

CyBake, and now CyBake Touch, are closely integrated with the firm’s Sage Line 50 accounting software. Jenkins Bakery’s financial controller Martin Newbury says that this integration keeps control of what amounts to internal purchases for the shops from the company’s various production departments.

He says: “We produce management accounts which give shop profitability and production profitability. So a sale out of one is a cost of another. Obviously, they cancel each other out. But it means that we can monitor our shops to see which ones are performing well, which ones aren’t, which ones are losing margin and which ones aren’t.”

Similarly, the integration between CyBake in head office, CyBake Touch in the shops and the company’s Sage accounts package improve controls over costs.

Martin Newbury says: “Suppliers are notorious for putting prices up and if you haven’t got it on the system and you don’t know what the price is, it’s an issue. Plus we’re also putting controls in place so that when the shops order things like cans and crisps from external suppliers, that’s all done through CyBake Touch. This then goes into our CyBake system and that then all flows through into our accounting system as well.”

Martin Newbury describes this integration between accounts, production and now shop management software as akin to an ERP enterprise resource planning system where all elements are controllable from one point.

He says: “We are a growing business. We have opened two new shops in the last ten months. A third new shop is in the pipeline. As we’re getting a bit bigger, control is key. If you start losing control and people start ordering products that they shouldn’t be ordering, all of a sudden you’re losing your margin, so it is vital to maintain that control.”

EPOS Group and RedBlack Software form bakery technology partnership

CyBake Touch and Quantum till solutions combine to cut bakery shop waste and boost retail profits

MARCH 14, 2013, RAMSGATE and YORK, UK – Electronic-point-of-sale systems specialist EPOS Group and business solution provider RedBlack Software have entered into a formal technology partnership agreement.

The agreement means that the software development teams at both companies will work together to further integrate EPOS Group’s Quantum till management system with RedBlack Software’s CyBake Touch bakery shop control solution.

The decision to strengthen the ties between the two firms’ applications, which run side-by-side on EPOS-type computerised touch screen tills, comes after a number of successful dual-implementations. CyBake and Quantum have been rolled out together across the retail estates of independent bakers such as Percy Ingle Bakeries in London and Essex, Oliver Adams in the East Midlands, S. M. Bayne in Fife, Scotland, Thomas the Baker in North Yorkshire and Teesside, and Truffles Bakery in Sussex.

EPOS Group also supplied state-of-the-art till hardware to these customers, mostly from leading British manufacturer J2 Systems, as well as high-speed PIN-pads.

We believe our technology partnership is unique in the bakery industry.RedBlack Software Managing Director Jane Tyler

The Quantum/CyBake Touch combination is easy to use and proven to reduce waste and shrinkage. Put in simple terms, Quantum EPOS software controls retail bakers’ cash while CyBake Touch controls their production. By using them together, bakers can, for example, achieve much more accurate sales-based ordering rather than relying on rough estimates from shop managers.

The aim of the bakery technology partnership is to boost customers’ shop profits by delivering end-to-end stock traceability combined with precision reporting, reconciliation and analysis. With the two solutions running together on their tills, retail staff are given a single point of data-entry, telephone ordering is minimised and administration is reduced in both shops and head office.

No other systems can deliver the same data in the same time-frame.EPOS Group Managing Director Stephen Boyes

Jane Tyler, managing director of York-based RedBlack Software, says: “We believe our technology partnership is unique in the bakery industry. Our dual approach means that bakers cut the waste in their shops dramatically and gives independent operators the reporting and analysis they need to compete with the corporates. We have further joint projects in the pipeline, so closer technical integration between our respective offerings makes good sense for our customers.”

Stephen Boyes, managing director of EPOS Group, which has its headquarters in Ramsgate, Kent, says: “The ability to allow customers to pay by card combined with vastly improved reconciliation means we have already installed the most EPOS-to-management till interfaces in bakery shops in the UK. No other systems can deliver the same data in the same time-frame and we are determined to keep on improving on these proven results for our bakery clients.”

The two companies are also teaming-up on marketing and consultancy. For example, they were a joint sponsor of British Baker magazine’s BB75 retail bakery league table and lunch in February. In terms of consultancy, customers will now benefit from a holistic approach to bakery shop system integration which will enable them to get the most of computerised EPOS till technology.

For more information:

Seamus Quinn
Cue Communications
07846 102 192

Nick Turner-Brown
EPOS Group
0870 428 2830

Martin Coyle
RedBlack Software
01904 622888

About EPOS Group
Established in 1971, EPOS Group specialises in the design, installation and support of electronic point-of-sale and security systems in retail and hospitality environments. EPOS Group is headquartered in Ramsgate and has offices in Birmingham, London, Manchester and Southampton. You can find out more about EPOS Group at:

About RedBlack Software
Established in 1995 and based in York, RedBlack Software is Britain’s leading bakery IT specialist. Bakers and food manufacturers across the UK and Ireland rely on CyBake and CyBake Touch to enhance, automate and control their business processes. You can find out more about RedBlack Software at and about CyBake at