News: RedBlack Software releases Cybake Outbound mobile delivery management module to help wholesale bakers go paperless

Cybake Outbound screensEasy-to-use mobile app saves bakers a bundle on paper, printing and data re-entry

YORK, UK, FEBRUARY 11, 2019 – RedBlack Software today announces Cybake Outbound, a mobile delivery management module for wholesale users of its Cybake 4 bakery control system.

With Cybake Outbound, customers now sign for goods on drivers’ phones instead of paper delivery notes. The cloud-based app loads easily onto drivers’ phones and tells them which customers to deliver to, what to deliver and the best route to take via Google Maps.

The app also give drivers the option to verify unattended (often very early-morning) drop offs by taking proof-of-delivery photos.

Cybake Outbound is very simple to use, with a self-evident interface that makes it easy for drivers that are new to the route or the job, telling them what to do each step of the way.

With the new app, bakery drivers can make adjustments to deliveries on their phones which are updated straight into their company’s Cybake management system. Previously, drivers wrote adjustments (queried goods, returns, credits etc) on duplicate delivery notes which then had to be rekeyed into Cybake back at head office.

Uniquely, drivers can also amend customers’ standing orders with the new module and take orders for items on the spot or for a future date, providing better customer service and the opportunity for upselling.

Cybake Outbound was developed at the request of users of the Cybake 4 bakery management system, which already plans delivery routes for wholesale bakers. For these users, the benefits of the new module are clear.

Firstly, there is no longer a need for bakery firms to print out route maps, invoices and delivery notes for their drivers, saving huge amounts of time, paper and printing costs.

Secondly, all interactions between drivers and customers are inputted straight into Cybake via the new app. Production requirements are adjusted accordingly throughout the whole system and the endless rekeying of data required by paper-based note-taking is eliminated.

Thirdly, as drivers can now deal with adjustments, standing orders and queries on the spot, bakers spend less time on the phone at head office dealing with misunderstandings or chasing them up.

As well as improving account management, head office sees the incoming proofs of delivery as drop-offs are made, so staff can relay the status of deliveries better. Delivery drivers can dial each customer’s number at the touch of a symbol on their Cybake Outbound screen to inform them of where they are up to, further improving the customer experience.

Unlike other systems which tie users to specific types of specialist PDAs or operating system, Cybake Outbound works on any smartphone, Android, iOS or Windows. There is no capital outlay and no need to spend money on expensive generic delivery tracking software.

Jane Tyler, managing director of RedBlack Software, says: “Bakers want to cut their printing costs, go paperless and save the planet. That’s the message we got from very many of our users, so we developed Cybake Outbound to do just that.

All bakers produce a proliferation of paper in the form of invoices, production reports and delivery notes. Although some customers may still want three-part paperwork, with this new module, bakers can now give them the choice. Electronic delivery notes have the added advantage that they update the Cybake system so no further data entry is needed.”

Pricing: Cybake Outbound is available now to users of Cybake 4 from £25 per month per van.

News: RedBlack Software announces Cybake 4, the new cloud-based version of its flagship bakery management solution

Retail Cybake product familyNext step in popular baking industry application’s 20-year evolution is “digital transformation made real”.

FOODEX, NEC, UK, APRIL 16, 2018. RedBlack Software today announces the release of Cybake 4, a brand-new, cloud-based version of its flagship bakery management solution.

The launch of Cybake 4 marks a complete shift from on-premise delivery to a pure SaaS architecture. It is the biggest revision of the application since Cybake 3, first released in 2009.

Cybake 4 is an easy-to-use, all-in-one bakery management system that controls orders, recipes and purchasing as well as generating production sheets, packing lists, delivery notes and invoices.

For wholesale bakers, Cybake 4 now includes a delivery route planner as well as a module that allows users to receive online orders from their trade customers.

For retail bakers, Cybake 4 now enables bakery shop re-ordering and stock control via mobile devices. Cybake 4 also includes modules that forecast demand to automate shop replenishment and that plan production for bake-off items.

With a microservices architecture and using cutting-edge analytics, Cybake 4 is based on the Microsoft Azure cloud computing platform. Users no longer have to worry about maintaining their own server infrastructure or the associated costs involved, including installation and security.

Other new features in Cybake 4 include an improved, wide-screen user interface; Microsoft Power BI reporting; and new APIs for seamless integration with all versions of Xero, QuickBooks and Sage accounts software.

Perfect for bakers of all sizes, Cybake 4 offers friendly and reliable support, smooth implementation and pain-free migration from out-of-date software systems. Cybake 4 is sold on a subscription basis that includes licences, upgrades, maintenance and customer support.

Jane Tyler, RedBlack Software’s managing director, says: “I am very pleased to announce the next step in Cybake’s twenty-year evolution. RedBlack has been moving towards a SaaS model since the release of our Infood FIR-compliance solution in 2014. The new, cloud-based version of Cybake is the culmination of the biggest R&D investment in our company’s history. For bakers, Cybake 4 is digital transformation made real.”

* Cybake is exhibiting on stand Y249 at Foodex at the National Exhibition Centre, Birmingham, UK, from April 16-18.

Cloud-based Cybake 4 features an enhanced wide-screen interface and includes a new deliveries planner
Cloud-based Cybake 4 features an enhanced wide-screen interface and includes a new deliveries planner

News: Software sector specialist Sandy Scott appointed CEO of RedBlack Software

One of RedBlack Software’s new CEO Sandy Scott’ first duties (pictured, right, with clipboard) was being a judge earlier this month at the Scottish Baker of the Year 2018 competition.
One of RedBlack Software’s new CEO Sandy Scott’ first duties (pictured, right, with clipboard) was being a judge earlier this month at the Scottish Baker of the Year 2018 competition. Photo credit: Katielee Arrowsmith/Scottish Bakers.

RedBlack Software has appointed enterprise software sector specialist Sandy Scott as Chief Executive Officer (CEO). Scott has also made a significant investment in the company.

York-based software developer RedBlack is best known for its market-leading Cybake suite of bakery management solutions as well as BakePlan, an advanced forecasting application for supermarkets, convenience stores and food-to-go operators.

Sandy Scott has many years’ experience nurturing and growing companies in the business software industry. He has a strong track record in the development, sales and marketing of successful software solutions.

Rising through the ranks to become MD of British HR and payroll pioneer Peterborough Software in 1995, he oversaw the firm’s later merger into Rebus Software (which was itself purchased by Northgate after his departure for £153 million).

He led Leicester-headquartered recruitment software solution specialist Safe Computing as chief executive from 2002 until last year. After leading a management buyout, a period of strong growth and a series of acquisitions, Scott oversaw the sale of the £18 million turnover company to London-based The Access Group, in March, 2017.

Scott has taken up the role of CEO of RedBlack Software with immediate effect. His long-time business collaborator Mark James, who served as company secretary at Safe Computing, has also been appointed as financial controller of RedBlack Software.

Commenting on his new role, Sandy Scott says: “I have a background of success in specialist vertical business solutions. RedBlack Software has a strong stable of sector-specific applications developed by an impressive team, so it’s a great fit. RedBlack fully exploits next-generation technologies and I see strong growth potential in its products.”

Jane Tyler, founder and managing director of RedBlack Software, says: “The arrival of a CEO of Sandy’s calibre is a serious coup for our company. His strategic expertise is already being felt across all our areas of operation.”

Tyler, who is also the vice chair of British Society of Baking, adds: “In recent times, we have transitioned to a cloud-based model, broken into the international grocery retail market and won investment from Innovate UK. With Sandy’s knowledge and direction, we are now even better positioned to take our businesses to a whole new level, both at home and internationally.”

News: BakePlan Software launches to focus on supermarket sector after RedBlack Software restructure

With M&S rollout and trials at other retailers, BakePlan forecasting solution gets life of its own.

SEPTEMBER 20, 2017, YORK, ENGLAND – RedBlack Software today announces a restructure that splits the company into two distinct corporate entities, RedBlack Software Ltd and BakePlan Software Ltd.

RedBlack Software Ltd will continue its mission to serve the independent craft bakery sector with its market-leading range of Cybake bakery management solutions. BakePlan Software’s focus is on the retail grocery and convenience store sectors across Europe with its BakePlan production forecasting system for in-store bakeries.

Jane Tyler, managing director of both companies, explains that the corporate restructure was prompted by a fork in the development of their software solutions. This became apparent during a successful project to improve availability and reduce waste at M&S’ in-store bakeries throughout the UK and Ireland.

Jane Tyler says: “It became plain that the needs of the large modern retail grocer diverged considerably from that of RedBlack’s core craft bakery customers. We therefore decided to give our BakePlan supermarket solution a life of its own. As well as attracting interest from outside investors, BakePlan is already undergoing trials with potential new users in this sector.”

BakePlan tells in-store bakery staff the best combination of products to bake at the right times during the day via tablets or mobiles. Using advanced data analytics and machine learning, BakePlan adjusts its suggestions according to the day’s trading patterns. At the same time as increasing availability, the system cuts waste and increases bakery section sales.

Jane Tyler, who is also the vice chair of the British Society of Baking industry association, says that major grocery retailers have large, complex systems that do not always cater well for the very specific needs of bakery departments that have a bake-off operation.

She says: “We find that there is rarely any provision for multi-wave planning to support a little-and-often baking model nor any practical means of capturing information about what has actually been baked. BakePlan is an easy way grocers can tackle availability and freshness, which are big differentiators in consumers’ minds, at the same time as working towards their commitments to cutting food waste.”

For more info, see the BakePlan website.

News: RedBlack Software fills e-commerce gap for wholesale craft bakers with Cybake Inbound online ordering system

Cybake Inbound

JULY 11, 2017, YORK, UK — RedBlack Software today launches Cybake Inbound, a new cloud-based online ordering system for wholesale craft bakers.

With Cybake Inbound, bakers get their own online product list branded with their logo and livery. Bakery customers then access this online catalogue via any web-connected device (phone, tablet, PC) to place their orders.

Each wholesale customer sees their own easy-to-use customised product list that tells them what products they have on standing order, what they have ordered before, when they ordered it and more.

Online ordering saves bakers considerable amounts of time and money. Staff costs, phone bills and hours spent rectifying order errors are all reduced. Orders are more accurate, the bakery cannot be blamed for mistakes and customer satisfaction is increased leading to better sales.

In turn, wholesale customers get a simpler, clearer way of interacting with the bakery that is more helpful and much less hassle. New customers are attracted by the convenience of online ordering.

Jane Tyler, managing director of RedBlack Software, says: “Cybake Inbound allows us to help our customers and, in turn, their customers, take proper advantage of what is, after all, standard e-commerce technology in our day-to-day lives.

Tyler, who is also the vice chairman of the British Society of Baking, says that in recent years, she has seen more web-savvy bakers develop their own bespoke online ordering systems.

She says: “For many wholesale craft bakeries, the experience of setting up their own online ordering systems has been daunting, expensive and frustrating. We are stepping in with a simple solution that we can deliver at a low cost with of our use of the cloud.”

A medium-sized wholesale craft baker has anywhere between 100 and 200 customers and over 100 product lines. Very many bakers take the majority of their orders over the phone from incoming calls or make outgoing calls to ring round their customers. Often, it is a mixture of both and while many firms take orders by email, a heavy reliance on fax is not uncommon.

Misunderstandings arise from all of these methods. Orders then have to be manually entered into the bakers’ system. This leads to further errors that result in returns, unfulfilled deliveries and account queries, all of which takes up valuable back office resources.

With Cybake Inbound, customers make their orders online without the need for bakery staff to take them. Contact with the customer can now concentrate on servicing their account more efficiently in terms of explaining new products or promotions, resulting in better sales and stronger relationships.

While Cybake Inbound is a cloud-based web ordering system that works as a standalone application, it has been specifically designed to work seamlessly with RedBlack Software’s flagship Cybake bakery management system.

Cybake Inbound takes customers’ web orders and then updates Cybake itself with the data. This automatically generates the bakery’s production schedule as well as invoices, delivery notes and labels.

For non-Cybake users, Cybake Inbound easily exports its data to any other bakery management or ERP system.

Cybake Inbound is available now from RedBlack Software as a cloud service with a monthly subscription for fast ROI. Customers that sign up for Cybake Inbound before the end of July, 2017, will receive a 15% discount.